SHIPPING & DELIVERY

Thank you for visiting and shopping at Sweet Strata.

DOMESTIC SHIPPING POLICY

Shipment processing time

Your order is important to us, and we are committed to providing fast, reliable, and secure shipping for our products.  We respond to all inquiries within 2-3 business days.  Once the agreement form is completed and approved, the order will typically be processed within 5-7 days, excluding transit time. To ensure a smooth experience, we suggest contacting us at least 2-4 weeks before your event for optimal planning.  However, we understand that unexpected situations can arise, and we will do our best to accommodate your urgent needs. 

Orders are shipped Monday through Friday (prior to 12 pm MST). This schedule ensures your goods do not sit in carrier storage areas for extended periods or potentially be impacted by long storage times. Due to the perishability of our product, we do not ship over the weekends for arrival on Mondays. It is important to note that estimated delivery dates may be affected by nationwide and global weather conditions.

If you reside in the Phoenix area and would like to receive your order in-person, please reach out to us and inform us of your preference.

During Arizona’s hot weather season in Arizona, which normally runs from March to November, Sweet Strata guarantees the secure delivery of all purchases by utilizing UPS Next Day Air or FedEx Priority Overnight for shipment.  Throughout the remainder of the year, we provide a variety of delivery options including Ground, 2nd Day Express, 3rd Day Select, and Next Day Air.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. Boxes or APO/FPO addresses

Sweet Strata does not offer at the moment delivery services to P.O. boxes or military addresses.  If you reside in Alaska, Hawai, Puerto Rico, or the U.S. Virgin Islands, there might be additional fees and restrictions that apply.

Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email with your tracking number.  Please note that it may take up to 24-48 hours for the tracking number to become active after you receive it.

Customs, Duties, and Taxes

Sweet Strata is not responsible for any customs and taxes that may be applied to your order.  It is the customer’s responsibility to cover any fees incurred during the shipping process, including tariffs, taxes, and other related costs.

Incorrect Shipping Addresses

Due to the perishable nature of our products, our guarantee is only valid for orders that are correctly addressed on the first delivery attempt. If the carrier reroutes your order, we cannot guarantee the condition of the package. 

Sweet Strata is not responsible for failed deliveries under the following circumstances:

  1. Providing an incorrect or outdated address;

  2. Omitting a valid suite or apartment number when necessary;

  3. Recipient is out of town or unavailable.

In the event that a shipment is returned or requires rerouting due to an incorrect address, there will be additional charges for reshipment. Furthermore, the extended transit time during the return may cause damage and/or spoilage to the items. Sweet Strata reserves the right to deem the returned items unsuitable for redelivery at their sole discretion, and any replacement order will be at the  customer’s expense.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the continental US.

LIABILITY

Sweet Strata is not liable for packages left unattended outside or on the porch in the event that the recipient is not available during delivery. Please keep in mind that exposure to direct sunlight or heat may potentially cause damage to the package contents. It is the customer’s responsibility to ensure their presence at home during the delivery process.  Customers should promptly bring packages indoors and store them in a cooler environment, away from heat.

Sweet Strata takes full responsibility for replacing or reimbursing the entire order amount if the customer's order is damaged or lost during transit.   Customers can choose to file a claim with the courier or contact us directly, and we will handle the issue for you.  To submit a claim with the courier, proof of damage must be provided within 24 hours of receiving the order.  To properly evaluate the claim, documentation and evidence need to be provided, including clear photograph(s) of the shipping box and multiple pictures of the damaged items, as well as relevant receipts or invoices.

Please be aware that the embellishments on our custom made chocolate favors are securely glued to using a food-safe glue gun.  However, there is a possibility that a few of them may become detached during shipping.  In such cases, we kindly ask you to be prepared to reattach the embellishments, as we do not offer replacements or refunds for decorated chocolates.

REFUND

We apologize for any inconvenience, but unfortunately, we cannot offer replacements or refunds for custom made orders unless the mistake was made on our end.  If we are at fault, please do not hesitate to contact us and we will quickly make arrangements for a replacement, refund or exchange of your order.  Customer satisfaction is our top priority.